As a member, you receive the following benefits through the Travel Assistance Program
when traveling more than one hundred (100) miles from your permanent place of
Residence, and the trip duration is ninety (90) consecutive days or less if an accidental
injury or sickness commences during the course of the covered trip. The following is a
summary description only of the program’s services. If you have any questions, please
call the customer service number provided with your benefit information.
- Emergency evacuation. If a Participant incurs an accidental injury or sickness and
adequate medical facilities are not available locally, the assistance company will
assist, if needed, in arranging an emergency medical evacuation (under medical
supervision if necessary) by whatever means necessary to the nearest facility
capable of providing adequate care. Covered expenses include transportation and
related medical services (including cost of medical escort) and medical supplies
necessarily incurred in connection with the emergency evacuation. All transportation
arrangements made for the emergency evacuation must be made by the most direct
and economical route possible. Terms and Conditions Apply*
- Medically necessary repatriation. After initial treatment and stabilization for an
accidental injury or sickness suffered by the Participant, if the attending physician
deems it medically necessary, the assistance company will arrange transport for
the Participant back to his or her permanent place of residence for further medical
treatment or to recover. Covered expenses include transportation and related medical
services (including escort if necessary) and medical supplies necessarily incurred in
connection with the repatriation. All transportation cost made for repatriation must
be by the most direct and economical route possible. Terms and Conditions Apply*
- Emergency Evacuation and Medically Necessary Repatriation Total combined Limit Up to USD
$100,000. Terms and Conditions Apply*
- Transportation of mortal remains. In the event of the death of a Participant, the assistance
company will assist in making arrangements providing for the return of mortal remains.
Covered expenses are the following: locating a sending funeral home, transportation
of the body from the site of death to the sending funeral home; preparation of
the remains for either burial or cremation; transportation of the remains from the
funeral home to the airport; providing the minimum necessary casket or air tray for
transport; consular services (in case of death overseas); procuring death certificate;
transport of the remains from the airport to the receiving funeral home. Once the
Participant’s body has been delivered to the receiving funeral home, this coverage
ends. Up to USD $20,000. Terms and Conditions Apply*
- Transportation of Traveling Companion. In the event a Participant requires emergency
medical evacuation by air ambulance or repatriation by commercial airlines. Air
transport of the Participant’s spouse or other family member or traveling companion
will be provided so that person may accompany the insured in flight, subject to space
availability, giving priority to medical equipment and medical personnel aboard
and for the welfare and safety of the Participant receiving services. All services in
connection with transportation of traveling companion must be preapproved and
arranged by the assistance company. Up to USD $5,000. Terms and Conditions Apply*
- Family Visitation. When a member is traveling alone and is hospitalized for more than
seven (7) consecutive days, the Assistance company will arrange transportation to
the place of hospitalization for a chosen person by the insured, provided repatriation
is not imminent. Covered expenses include the cost of the most direct economy
round trip common carrier ticket to the place of hospitalization. Up to USD $5,000.
Terms and Conditions Apply*
- Transportation of Dependent Children. When dependent children, traveling on a covered
trip with the Participant, are left unattended as the result of a Participant’s injury or
sickness, the assistance company will arrange to transport such minors to the domicile
of a person nominated by the Participant or next of kin. Covered expenses include a
one way common carrier economy ticket by the most direct route. Attendants will be
provided if necessary. Up to USD $5,000. Terms and Conditions Apply*
- Vehicle Return. In the event a Participant should suffer from a certified illness, injury or
death which requires emergency medical evacuation/medical necessary repatriation
or transportation of mortal remains and the Participant is thereby unable to drive
his/her vehicle, this assistance will provide vehicle return service for ground vehicles
such as cars, trucks, vans, travel trailers or motor homes, operated by the Participant,
to the Participant’s permanent residence. This benefit will pay the cost, up to USD
1,000 for fuel, oil, driver and tolls to affect such return. The insured will bear the
cost of any repair due to mechanical breakdown, en route, as well as cost for food
and accommodations. The vehicle must be in condition capable of being safely
operated on the highway. All services in connection with vehicle return must be
preapproved and arranged by the assistance company. All coverage’s apply only when
the Participant is traveling more than 100 miles from the Participant’s permanent
place of residence and the trip is 90 consecutive days or less. Covered expenses are
reasonable and customary expenses for necessary transportation, related medical
services and medical supplies incurred in connection with the coverage’s listed
above. All transportation arrangements. Terms and Conditions Apply*
- 24-hour Information Service. Should the Participant need information before and/or
during travel he/she may call the Assistance Provider 24 hours a day to obtain help.
The multilingual staff is prepared to assist and coordinate the management of a wide
variety of travel related situations. Services include but are not limited to information
on required documents, immunization requirements, State Department Travel
Advisory warnings on travel to certain locations, weather and hazard information
about foreign locations, suggested medical exams or treatment before departure
and medical care en route. Terms and Conditions Apply*
- Medical Monitoring. Should the participant need to be medically monitored, the
Assistance Provider will monitor the case, while liaising with the participant, the
local attending physician, the family physician and the medical director of the
transportation company. Terms and Conditions Apply*
- Medical Referral. Should the Participant need help locating a Physician or Hospital,
the Assistance Provider will provide referrals to a local prequalified Physician and/or
Hospital. Terms and Conditions Apply*
- Guarantee of Medical Expenses. Should the Participant need help for overseas medical
payments the Assistance Provider will assist in the arrangement of payment or
guarantee of payment to Medical Providers. Subject to the quality of the Participant’s
confirmed personal credit. Terms and Conditions Apply*
- Insurance Coordination. Should the Participant need help for overseas medical claims,
the Assistance Provider will assist him/her in coordinating the claims procedure with
the Participant’s insurance program. Terms and Conditions Apply*
- Lost Documentation Service. Should the Participant need help to replace lost or stolen
travel documents (i.e., passport, baggage, tickets, credit cards, etc.), the Assistance
Provider will advise and assist where possible regarding their replacement. Terms
and Conditions Apply*
- Legal Assistance. Should the Participant need help arranging local attorneys, embassies
and consulates, arranging bail, or coordination of payment for legal services the
Assistance Provider will provide referrals and payments, from available resources of
the Participant. Terms and Conditions Apply*
- Emergency Delivery of Prescription Items. Should the Participant need prescription
medication or lenses not available locally, the Assistance Provider will organize the
delivery of the prescribed item to the Participant upon written authorization from the
prescribing physician when possible and legally permissible. Terms and Conditions
Apply*
- Emergency Cash Transfer and Advances. Should the Participant need cash as a result
of loss or theft, the Assistance Provider will arrange for emergency cash transfers
and advances through additional sources, including hotels, banks, Consulates and
Western Union, up to a limit of $500 per transaction. All transactions are subject
to any government regulation and to the availability of the Participant’s confirmed
personal credit. Terms and Conditions Apply*
- Language Assistance. Should the Participant need help communicating in a foreign
country, the Assistance Provider will provide telephone interpretation. Terms and
Conditions Apply*
Limitations and Exclusions:
The following conditions represent coverage exclusions:
- Suicide or attempted suicide;
- Intentionally self-inflicted injuries;
- War, invasion, acts of foreign enemies, hostilities between nations (whether declared
or not), civil war;
- Participation in any military maneuver or training exercise;
- Mental or emotional disorders, unless hospitalized;
- Being under the influence of drugs or intoxicants, unless prescribed by a Physician;
- Commission or the attempt to commit a criminal act;
- Participation as a professional in athletics;
- Pregnancy and childbirth (except for complications of pregnancy);
- Travel undertaken for the specific purpose of securing medical treatment; and
- Bodily Injury or Sickness which can be treated locally and does not prevent the Insured
from continuing his or her journey or from returning home.
YOU MUST CALL THE TRAVEL ASSIST NUMBER TO ASSIST IN THE CLAMS PROCESS
AND USE CERTAIN BENEFITS.
THESE ARE REIMBURSEMENT-BASED BENEFITS, MEANING AFTER A COVERED/
QUALIFIED EVENT/EXPENSE, ACTION IS REQUIRED ON YOUR PART TO CLAIM
REIMBURSEMENT FOR A COVERED/QUALIFIED EVENT/EXPENSE.
IF YOU WERE A PAID AND ACTIVE TRAVEL ASSISTANCE PROGRAM PARTICIPANT AT
THE TIME OF A COVERED/QUALIFIED EVENT/EXPENSE, YOU WILL BE PROVIDED WITH
A CLAIM FORM AND CLAIM PROCESS INSTRUCTIONS. YOU HAVE UP TO A MAXIMUM
OF NINETY (90) DAYS FROM THE DATE OF THE COVERED/QUALIFIED EVENT/EXPENSE
IN WHICH TO SUBMIT YOUR COMPLETED CLAIM FORM AND REQUIRED SUPPORTING
DOCUMENTATION.
T.A. Group Acquisition, LLC IS THE ASSISTANCE PROVIDER COMPANY. PROVIDED BY
UNDERWRITERS AT LLOYD’S OF LONDON.
*This benefit is subject to the Terms & Conditions of the Travel Assistance program
administered by T.A. Group, Acquisition, LLC. The descriptions, caps, limitations,
exclusions, and notes contained herein shall constitute the Terms & Conditions.” A link to
the full Terms and Conditions will be provided in your membership fulfillment materials.
This Benefit is NOT Available to residents of Florida, Connecticut or New York.
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